FAQs

FREQUENTLY ASKED QUESTIONS

PRODUCT:

Composite materials are formed from two or more different elements with different properties. This combination makes it possible to develop new elements with unique properties.

We use a composite with a matrix of vegetable oil and recycled fibres to manufacture the frame of our bicycles.

We are the first Spanish brand to use this innovative material to create a lighter, stronger and more sustainable bicycle.

Discover all the properties of Composite>

Yes, the battery can be replaced. It is located inside the frame, but can be removed for replacement by opening (with suitable tools) the top panel. However, we recommend that you take your electric bicycle to one of our authorised service centres. There, a specialist will be able to replace the battery safely.

In addition, you will find all the spare parts and components in our online shop for easy purchase.

Further details will be included in the Ossby GEO User Manual.

When it comes to replacing parts, the components of our e-bikes are fairly standard and very easy to change. As a direct manufacturer, we guarantee to have spare parts and components for our distributors, users and any bicycle repair shop.

You can find components and spare parts on our online shop page “components”.

The minimum recommended height is 150 cm (4 feet 11 inches) and the maximum height is 190 cm (6 feet 3 inches).

The maximum recommended weight for the Ossby GEO is 110 kg.

The maximum speed, limited by EU legislation, is 25 km/h (15.5 mph).

Our Ossby GEO folding electric bicycle complies with EU Directive 2002/24/EC. An EPAC (electric pedal-assisted bicycle) shall: Have an auxiliary motor with a continuous power rating of not more than 250 watts. It progressively cuts the motor assistance when the cyclist reaches a speed of 25 km/h or stops pedalling.

For other more restrictive markets, this limitation can be reduced from the App.

Yes, the handlebar can be raised by moving the stem. The supported adjustment range is from 0° to 60°.

Shipments of the Ossby GEO will begin from the end of December 2023.

We will be providing status updates on an ongoing basis.

The Ossby GEO comes standard with a 5-speed external sprocket system from 12 to 24T.

Yes, our folding bikes come with a kickstand as standard.

To control the motor, battery and assistance modes of your Ossby GEO electric folding bike you only need to download our free App on your smartphone (available for Android or iOS).

The connection is made via Bluetooth to avoid unnecessary cables and to maintain the minimalist style of our bikes. 

To start the bike’s motor and establish the connection, give it a couple of pedal strokes to get the wheel moving. 

In the App you can control the 5 assistance modes, see the battery charge, speed, power and other information about the engine. 

Check the user manual to configure the App with the correct values.

Additionally, you can control the Ossby GEO with a separately sold Bluetooth device.

During the purchase process you can add as an extra the Bluetooth device to control the assistance level of the bike and turn off the motor. This device has solar charging and two intuitive buttons. One with the + symbol to increase the level and the other with the – symbol to reduce the pedal assistance and switch off the motor.

Our Ossby GEO folding ebike is currently in production and cannot be tested.

Starting from the first quarter of 2024, they will be available for viewing and testing (subject to availability) in the network of affiliated stores and at El Corte Inglés.

You will receive your bike fully assembled and ready to use. Just take it out of the box, adjust the saddle to your height and you’re ready to RIDE!

Because being different… IS COOL!

It’s our hallmark. Furthermore, this difference allows us to achieve a more compact size and reduce the weight without compromising the quality and safety of our bikes.

You will find a physical button on the back of the bike frame. By pressing it you can switch the motor, battery and tail light off/on.

PLUG IN AND GO

The battery is easily charged at any electrical outlet in your home or office.

On the back of the Ossby GEO frame you will find the plug to connect the charger included with each ebike.

Each charge will cost you less than 50 cents. With your Ossby GEO you save time and money.

More details in the User Manual

ABOUT INDIEGOGO

Our Ossby GEO electric folding bike is currently in PRESALE. You can purchase through the Indiegogo platform and soon directly from our website.

We explain step by step how to buy your Ossby GEO in this video.

Indiegogo is a crowdfunding website for creative and innovative projects. It is a platform to support companies and startups in the initial phase of a concept. It is ideal for products in the production phase, as you can get, in our case, an electric bike at a very attractive price as a way of saying thank you for the support (and also for waiting).

Buying and reserving your Ossby GEO ebike is quick and easy. You do not need to be registered on Indiegogo previously.

It only takes 2 minutes to complete your order.

We explain step by step how to buy your Ossby GEO in this video.

This is a tip that Indiegogo keeps and is shown by default. Before completing your payment you will see a section that says “Indiegogo Tip”, in this section you will have to click on the dropdown, select “Other amount” and write 0 (zero) if you wish to avoid paying this tip.

Yes, you will receive your Ossby GEO electric folding bike. We are fully committed to this project.

We have been producing bicycles for more than 10 years, we have collaborated with companies such as El Corte Inglés and for the Ossby GEO we have signed an international distribution agreement with one of the largest distributors in Southern Europe.

When you pay on Indiegogo, you will see in English something that says:

“Crowdfunding is not buying. Your contribution is a way to support an entrepreneur, but it does not guarantee that you will receive a benefit” or “Your donation is a way to support a project, but it does not guarantee that you will receive a benefit or product”.

This is just Indiegogo’s way of protecting itself in legal terms, because they have no control over what kind of projects are funded on their platform. However, we guarantee the delivery of every folding electric bike and you will get your Ossby GEO.

We want the process to be as easy and fast as possible with Indiegogo, but if you would like to make the payment through another platform, please contact us.

Shipping of the Ossby GEO on Indiegogo to EU countries* is FREE.

For UK, USA and Mexico: 45 €.

*Ireland: €50

Other countries: 150 €.

Ossby folding bikes comply with the European Standard EN 14764 and we have exclusive patented designs.

This European Standard specifies the safety and performance requirements for the design, assembly and testing of bicycles and their sub-assemblies intended for use on public roads and provides guidelines for their use and maintenance.

 

We are very proud to be one of the few (very few) manufacturers of folding bikes in Spain.

We design, manufacture and assemble our bikes. In this way, we have complete control over our product, to ensure that they meet all our quality standards.

In addition, by choosing domestic suppliers we are contributing to the economy of our community, generating quality jobs and supporting the development of local industry.

In this video we tell you how the Ossby GEO are made.

Watch video >

ACCESSORIES

At Ossby we are developing our line of accessories to complement our bicycles. This range of accessories will also be compatible with the 2020 Ossby Curves.

We want your Ossby to go everywhere with you and make your life easier, that’s why we are designing a range of backpacks, baskets and bags that can be installed on the front of the Ossby GEO. In keeping with our commitment, these accessories will be manufactured in Spain and we will look for the most sustainable materials.

Soon you will be able to buy all the accessories in our online shop.

WARRANTY

All Ossby bikes come with a warranty.

Our folding electric bicycles are manufactured in Spain. In this way we can offer our customers 100% of the required spare parts immediately.

One of our main objectives is to ensure a fast and efficient technical service to our representatives and customers.

Visit our Warranty section and you will be able to see all the detailed information.

Any Ossby bike model has a 3-year warranty*.

If you register your warranty on our website you can get a lifetime warranty on the composite frame.

Electrical components have different warranty coverage.

*You can read our warranty policy and general conditions here.

If you have an issue, please check our Technical Support page and select the appropriate option.

Go to the Technical Support page>

To register your bike’s warranty, go to the Warranty page and fill out the form.

Go to the Warranty page >

You have 14 days to return the bike.

Visit our Returns and Refunds Policy for all the information you need on returns and refunds.