Delivery times, expenses, and regions

SHIPPING
POLICY

Here you will find essential information on how we process and deliver orders placed on our website ossby.com.

Please take a moment to review this information before making your purchase.

Index

DELIVERY TIMES

Once you have placed your order and it has been confirmed, our team will strive to process it within 1-2 working days.

⚠️ Please note that orders placed on Friday, weekends, or the eve of a holiday will be processed on the first or second working day.

MAINLAND SPAIN & PORTUGAL

Standard shipping to destinations on the mainland will allow you to receive your bicycle within 24/48 hours on working days.

BALEARIC ISLANDS, CEUTA, AND MELILLA

For the Balearic Islands, Ceuta, and Melilla, the estimated delivery time is approximately 3 to 5 working days.

EUROPE

For European countries, the estimated delivery time is approximately 3 to 5 working days.

CANARY ISLANDS

For the Canary Islands, the delivery time is approximately 10 days from payment confirmation. You will receive all documentation and adjusted tax information to facilitate the process. *Please note that you may have to make an additional payment to cover customs duties or special fees.

OTHER COUNTRIES AND REGIONS

If you wish to receive your Ossby outside the countries mentioned above, please contact us through the form on the page www.ossby.com/en/contact, and we will get in touch with you to offer the best possible options.

SHIPPING METHODS

We work with trusted logistics partners to ensure that your products arrive safely and within the estimated time frame.

SHIPPING TRACKING

Once your order has been shipped, you will receive an email with tracking information. This allows you to track the status of your order in real-time, estimate the delivery date, and make changes directly with the transport company.

SHIPPING ADDRESS

Make sure to provide the correct shipping address when placing your order. We cannot be held responsible for delays or incorrect deliveries caused by incorrect addresses provided by the customer.

SHIPPING COSTS

During the checkout process on our website, you will be able to see the shipping cost when entering the shipping details. In certain countries or regions, you may have to make an additional payment to cover customs duties or special fees.

For more details on shipping costs, please refer to the following table:

Country, zone, or region

Bicycle

Accessories or components

Iberian Peninsula (Spain and continental Portugal)

Free

€ 9,95

Free for purchases over €100

Balearic Islands, Ceuta, and Melilla*

€ 25

€ 15

Europe group A:

Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Italy.

Free

€ 20

Europe Group B:*

Croatia, Finland, Sweden, Slovakia, Estonia, Poland, Czech Republic, Hungary, Slovenia, Switzerland.

€35

€35

United Kingdom, Gibraltar, Norway, Ireland*

€200

€35

*Important Considerations: Taxes, Tariffs, and Customs Procedures

Any additional costs due to customs procedures will be borne by the customer; the company will not be responsible for import tariffs that may be applied to the shipment. If the order is rejected at the destination, Ossby will attempt to recover the shipment, passing on the shipping, return, customs, and any other costs incurred to the customer.