GENERAL WARRANTY CONDITIONS
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The quality warranty of Ossby bicycles entitles you to repair any possible defect in the bicycle, including spare parts and labor, for a period of 3 years from the date of purchase (as stipulated by Spanish law in Royal Decree-law 7/2021 of the Official State Gazette).
Ossby offers a warranty for a period of 3 years* from the date of purchase of the bicycle or e-bike, as well as for electronic components (motor, charger, Bluetooth devices), and accessories.
- To exercise your warranty rights, it will be essential to have a valid proof of purchase.
- The warranty will come into effect from the date of purchase and will apply only to the original owner; therefore, it is non-transferable.
- This warranty applies only to Ossby bicycles purchased through their website www.ossby.com and to all those purchased at any of the points of the authorized distributor network or authorized stores.
- The warranty does not cover deficiencies resulting from misuse, negligence, impacts, improper handling, or any cause of force majeure or external to its normal and proper use.
- Ossby bicycles are manufactured to be used in cities, roads, and well-maintained paths.
- The warranty does not cover possible paint, chrome, or general finish damage caused by exposure to or contact with corrosive agents. Damages caused by the installation of parts or accessories not originally designed by Ossby are also not covered.
- Installation, adjustment, tuning, cleaning operations, etc., as well as the replacement of parts that, due to their nature, are subject to wear and tear due to normal use and/or operation, such as inner tubes, tires, brakes, gears, chain, chain rings, bottom bracket set, sprockets, etc., are excluded from this warranty to the extent that they do not present material or assembly defects.
FRAME COMPOSITE WARRANTY*
In the case of the composite frame of the Ossby GEO foldable electric bicycle, its warranty can be extended by four (4) years if the buyer validates or registers the bicycle warranty on the official Ossby website (go to the form).). In this case, the composite frame of the bicycle would have a total of 7 years of warranty.
In the event that it is necessary to replace the frame, we will replace it in the original colour provided availability exists. If any colour were out of stock due to lack of availability, we will immediately contact the customer to inform them of the issue and propose a change to another colour.
BATTERY*
La baterĂa cuenta con 1 año de garantĂaÂą, debido a su consideraciĂłn como consumible (un componente susceptible de degradaciĂłn).
Âą The loss of battery autonomy, as a result of its use or passage of time, is not a manufacturing defect. It is a behavior inherent to the properties of lithium. Therefore, the warranty will only apply if the loss of autonomy is less than 70%. If the user/point of sale requires Ossby to perform a battery autonomy test, and the report generated by such test shows a result equal to or greater than 70%, the former must bear the costs generated by the performance of said test, as well as the shipping costs derived, if applicable.
WARRANTY CANCELLATION
The warranty is voided in the following cases:
- The Ossby bicycle has been damaged due to use in championships, competitions, jumps, descents, acrobatics, or sports tests.
- The bicycle has been used inappropriately or in any other way than usual, considering its urban use.
- When the bicycle has been exposed – or used – in extreme conditions or climates.
- The bicycle has been involved in an accident.
- The bicycle was not repaired following the user manual instructions or the technical support instructions.
- The bicycle has been tampered with, repaired, or its maintenance was carried out by a distributor not authorized by the manufacturer.
- The bicycle has been repaired or assembled with non-original parts.
- The original owner has transferred the bicycle to a third party.
EXERCISING YOUR FACTORY WARRANTY RIGHT
First, you must have registered and validated your warranty through the form you will find below.
Once you have submitted the warranty registration form, you should contact Ossby through the technical support contact form . Explain what the problem is, how it occurred, and attach images of the damaged area or issue to facilitate its analysis.
Upon receiving the form, an initial assessment will be made, and if necessary, the bicycle will be collected for a second assessment, with Ossby covering the shipping costs initially.
If it is damage or repair covered by the warranty, the bicycle will be repaired at no additional cost. In the opposite case, i.e., if after checking the breakdown it is concluded that it does not stem from product quality defects, the expenses, both for collection and shipping as well as for repair, will be borne by the customer.
REGISTER OSSBY WARRANTY
Enter the required data in the form found on this page. and we will register you in our warranty system, in order to assist you as best as possible in case you need to use it. Remember to keep the receipt or purchase email as proof.
To validate the warranty of your Ossby bike, you will need the serial number, which you can find under the bottom bracket (central cylinder of the bike where the cranks and pedals are joined).
The format of the serial number consists of OSS + 7 digits.