PRIVACY POLICY

COLLECTION AND USE OF PERSONAL INFORMATION

Personal information refers to all information related to an identified person or that can be used to identify a person. “Personal information” includes, among other data: first and last name; email address; residential, postal, or other physical address; or any other contact information; title, gender, occupation, industry in which they work, personal interests; and any other personal information necessary or useful for providing a product or service requested. Below, we describe the types of personal information we collect and what we do with such information.

DOMAIN NAME AND IP ADDRESS

We collect the domain names and IP addresses of those who visit our site for statistical purposes, to measure usage, improve content or the effectiveness of our site, or customize content or site design for each individual visitor. We do not disclose this information to third parties. We may also gather information related to the traffic patterns of our visitors from the data we collect and retain from the IP addresses and domain names of our visitors. Additionally, we may disclose such aggregate information about our users to third parties, such as our business partners, distributors, and service and technical support providers.

LOG FILES

We maintain a log file of all actions initiated or facilitated using our website to capture, record, and store data related to the transaction. Access to this data is restricted for internal use by authorized employees of Ossby who manage our network and website.

EMAIL ADDRESS

We collect email addresses voluntarily provided by visitors from email messages directed to the company or its employees, through visitor participation in surveys, contests, and registrations on the site, or entered by visitors when placing an order through the site.

We use email addresses for marketing purposes and to inform those interested in our products about events, products, services, or other topics of interest. Additionally, we use email addresses to notify visitors if the site has been recently updated, to announce new product or service releases, or to send newsletters and promotions. We also use email addresses to process orders for products, services, brochures, and other types of written materials, to respond to customer inquiries, to provide customer service, to inquire about customer satisfaction, and to obtain feedback.

You can opt out of receiving promotional or marketing emails at any time. If you use any of the aforementioned methods to stop receiving emails, Ossby’s records will be updated within eight days of receiving your request. These opt-out procedures may not apply to emails that are necessary to confirm the completion of a transaction (such as a purchase or a change in the visitor’s user profile).

CREDIT CARD INFORMATION AND BILLING DETAILS

We collect billing information from visitors making purchases on our online store. We use this information to send customers invoices for product purchases. All credit card data is handled directly by secure bank platforms and servers.

OTHER PERSONAL DATA

When you register on our site, you provide additional personal data, including your name, postal address, billing address, and phone number. This information is primarily used to process orders placed in our online store and to facilitate customer service and the delivery of requested products.

PERSONAL INFORMATION DISCLOSED TO THIRD PARTIES

All information you provide to us will be used solely for our purposes. Except in certain cases, we may disclose your name and shipping address to third parties we employ to deliver specific products (such as shipping companies and other subsidiaries) To fulfil orders placed through the online store, Ossby may need to share your information with other third parties. In these cases, your information is not retained by these third parties nor used by these companies for any secondary purpose.

INSTALMENT PAYMENT SERVICE

The user agrees that all their personal data will be fully transferred to the companies providing the instalment or deferred payment service that Ossby offers at the time of purchase from the moment the user initiates the hiring of the deferred payment service offered by the latter when choosing the payment method. This acceptance extends to third entities that may need to access the files for the proper fulfillment of the contract.

COOKIE POLICY

A cookie is a piece of information that a website can send to your browser and that can be stored on your system. To use parts of the Ossby website, you must configure your browser to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it or not.

Ossby uses session cookies. These cookies are used when you enter your login information during your visit to our site and are used for various purposes, such as keeping track of items in your shopping cart, logging your name and passwords at login, and indicating the session logoff. Cookies are not linked to visitors’ personal information. This information is encrypted and stored in a cookie during that session. The cookie is removed from the visitor’s computer when they log out or close their browser.

Ossby also uses third-party cookies, technical, customization, and analytical cookies. This website uses Google Analytics, a free web analytics tool from Google that primarily allows website owners to understand how users interact with their website. It also enables cookies on the site’s domain you are on and uses a set of cookies called “__utma” and “__utmz” to anonymously collect information and generate website trend reports without identifying individual users.

To perform usage statistics on this website, we use cookies to understand the level of recurrence of our visitors and the content that is most interesting. This way, we can focus our efforts on improving the most visited areas and make it easier for users to find what they are looking for. On this website, information about your visit may be used for evaluations and statistical calculations on anonymous data, as well as to ensure the continuity of the service or make improvements to its websites. For more details on the types of cookies used, consent, management, rights, etc., please refer to the following link to our Cookie Policy in accordance with the EU.

Cookies Policy >

DATA SECURITY

Your store account information is password-protected for your privacy and security. We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures.

While we strive to protect your personal information, we cannot guarantee the security of the information you transmit to us, so we recommend that you take all possible precautions to protect your personal data when using the Internet. We suggest changing your passwords regularly, ensuring your passwords are a combination of letters and numbers, and making sure you are using a secure browser.

MONITORING AND QUESTIONS

We welcome feedback and questions about this policy. As mentioned earlier, we are dedicated to protecting your privacy and will make all reasonable efforts to maintain the security of your information. Questions about our policy should be sent through the contact section.

YOUR RIGHTS REGARDING PERSONAL DATA

You have the following rights regarding your personal data:

Right to know why your personal data is needed, what will happen to it, and how long it will be retained.
Right of access: You have the right to access your personal data that we know.
Right to rectification: You have the right to complete, rectify, delete, or block your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and have your personal data deleted.
Right to transfer your data: You have the right to request all your personal data from the data controller and transfer it in its entirety to another data controller.
Right to object: You can object to the processing of your data. We comply with this unless there are justified grounds for processing.

To exercise these rights, please contact us. Please see the contact details at the bottom of this policy. If you have any complaints about how we handle your data, we would like you to let us know, but you also have the right to lodge a complaint with the supervisory authority (the data protection authority).