{"id":4640,"date":"2023-06-05T11:32:45","date_gmt":"2023-06-05T09:32:45","guid":{"rendered":"https:\/\/ossby.com\/faqs\/"},"modified":"2026-02-12T17:00:13","modified_gmt":"2026-02-12T16:00:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ossby.com\/en\/faqs\/","title":{"rendered":"Frequently Asked Questions – FAQ’s"},"content":{"rendered":"\t\t
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FAQs<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Questions
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About Ossby<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We answer the most frequently asked questions about Ossby bicycles specifications, shipping, returns, warranty for foldable electric bicycles, and accessories. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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ABOUT THE OSSBY GEO:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my Ossby GEO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shipments of the Ossby GEO will start from August 1, 2024. For more information on shipping visit this page: https:\/\/ossby.com\/en<\/span>vios\/<\/a> <\/span> <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the composite used for the Ossby GEO frame?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Composite materials are formed from two or more different elements with different properties. This combination makes it possible to develop new elements with unique properties.<\/p>\n

We use a composite with a matrix of vegetable oil and recycled fibres to manufacture the frame of our bicycles.<\/p>\n

We are the first Spanish brand to use this innovative material to create a lighter, stronger and more sustainable bicycle.<\/p>\n

Discover all the properties of Composite><\/a><\/span><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to replace the battery at the end of its life? How can it be replaced?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the battery can be replaced. It is located inside the frame, but can be removed for replacement by opening (with suitable tools) the top panel. However, we recommend that you take your electric bicycle to one of our authorised service centres. There, a specialist will be able to replace the battery safely.<\/p>\n

In addition, you will find all the spare parts and components in our online shop for easy purchase.<\/p>\n

Further details will be included in the Ossby GEO User Manual.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow easy is it to get spare parts for the Ossby GEO? Are the spare parts standard?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When it comes to replacing parts, the components of our e-bikes are fairly standard and very easy to change. As a direct manufacturer, we guarantee to have spare parts and components for our distributors, users and any bicycle repair shop.<\/p>\n

You can find components and spare parts on our online shop page “components”.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum\/maximum height for riding this bike?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The minimum recommended height is 150 cm (4 feet 11 inches) and the maximum height is 190 cm (6 feet 3 inches).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the maximum supported weight of the Ossby GEO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The maximum recommended weight for the Ossby GEO is 110 kg.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the maximum speed of the electric motor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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The maximum speed, limited by EU legislation, is 25 km\/h (15.5 mph).<\/p>\n

Our Ossby GEO folding electric bicycle complies with EU Directive 2002\/24\/EC. An EPAC (electric pedal-assisted bicycle) shall: Have an auxiliary motor with a continuous power rating of not more than 250 watts. It progressively cuts the motor assistance when the cyclist reaches a speed of 25 km\/h or stops pedalling.<\/p>\n

For other more restrictive markets, this limitation can be reduced from the App.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the handlebar's height be adjusted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the handlebar can be raised by moving the stem. The supported adjustment range is from 0\u00b0 to 60\u00b0.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many speeds does it have? Are they external or internal gears?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Ossby GEO comes standard with a 5-speed external sprocket system from 12 to 24T.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes it have a kickstand?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, our folding bikes come with a kickstand as standard.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many levels of assistance does GEO have and how are they controlled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To control the motor, battery and assistance modes of your Ossby GEO electric folding bike you only need to download our free App on your smartphone (available for Android or iOS).<\/p>\n

The connection is made via Bluetooth to avoid unnecessary cables and to maintain the minimalist style of our bikes. <\/p>\n

To start the bike’s motor and establish the connection, give it a couple of pedal strokes to get the wheel moving. <\/p>\n

In the App you can control the 5 assistance modes, see the battery charge, speed, power and other information about the engine. <\/p>\n

Check the user manual to configure the App with the correct values.<\/p>\n

Additionally, you can control the Ossby GEO with a separately sold Bluetooth device.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there an LCD or a button on the bike?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

During the purchasing process, you’ll have the option to add the Bluetooth Button<\/a><\/span><\/span> as an extra, allowing you to control the assistance level of the bicycle and turn off the motor. This device has solar charging and two intuitive buttons. One with the + symbol to increase the level and the other with the – symbol to reduce the pedal assistance and switch off the motor.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I try an Ossby Geo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You’ll be able to test Ossby bicycles at our network of associated stores. Visit our “Store Locator” page located in the footer<\/em> or bottom of the website. Select those with the “Point of Sale” category.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the bike come already assembled or do I have to assemble it myself as soon as it arrives?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will receive your bike fully assembled and ready to use. Just take it out of the box,<\/em> adjust the saddle to your height and you’re ready to RIDE!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is the size of each wheel different?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Because being different… IS COOL!<\/p>\n

It’s our hallmark. Furthermore, this difference allows us to achieve a more compact size and reduce the weight without compromising the quality and safety of our bikes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I switch the electric bike on and off?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You will find a physical button on the back of the bike frame. By pressing it you can switch the motor, battery and tail light off\/on.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I charge the Ossby GEO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

PLUG IN AND GO<\/p>\n

The battery is easily charged at any electrical outlet in your home or office.<\/p>\n

On the back of the Ossby GEO frame you will find the plug to connect the charger included with each ebike.<\/p>\n

Each charge will cost you less than 50 cents. With your Ossby GEO you save time and money.<\/p>\n

More details in the User Manual<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre Ossby bicycles certified?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Ossby folding bikes comply with the European Standard EN 15194:2017+A1:2023 and we have exclusive patented designs.<\/p>\n

This European standard specifies the safety requirements and performance relating to design, assembly and testing
of bicycles and their subassemblies intended for use on public roads and provides the lines
guidelines regarding their use and maintenance. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are Ossby bicycles manufactured?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are very proud to be one of the few (very few) manufacturers of folding bikes in Spain.<\/p>\n

We design, manufacture and assemble our bikes. In this way, we have complete control over our product, to ensure that they meet all our quality standards.<\/p>\n

In addition, by choosing domestic suppliers we are contributing to the economy of our community, generating quality jobs and supporting the development of local industry.<\/p>\n

In this video<\/span><\/span><\/a> we explain how the Ossby GEO<\/a><\/span><\/span> is made.<\/p>\n

Watch video ><\/a><\/span><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t