Frequently Asked Questions

Ossby Bikes

We answer the most frequent queries made by our customers about shipping, returns and warranty of Ossby folding bicycles and accessories.

Product

How much weight do Ossby bikes support?

Thanks to the aluminum alloy with which the frames are made, all our folding bike models can support up to 95kg of weight.

What height range does an Ossby curve cover?

Ossby bikes are suitable for anyone with a height between 1.45m and 1.85m.

Is it easy to handle this type of bike?

Its technology offers great stability and you will only need a few minutes to adapt and start enjoying your new bike. See the Ossby Videos section for more details on its use.

Where can I find Ossby brand products?

Currently Ossby is marketed in different bicycle shops throughout Spain. Here you can see our entire network of Ossby stores. You can also buy directly from the factory through our online store.

Shipping/order

How long will it take for my folding bike to arrive?

Standard shipping will allow you to receive your bike within 48 business hours.

What are the shipping costs?

Shipping costs to the peninsula are free for orders over 15 euros. For shipments to the Balearic Islands, the Canary Islands, Ceuta or Melilla, please write to us indicating the delivery post code so that we can send you the best possible estimate.

Do you ship to Europe?

Yes, we ship to Europe.

Germany, Andorra, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: free shipping from 200 €.

Portugal: free shipping from 15 €.

Ireland and United Kingdom: free shipping from 900 €.

For more information, please refer to the shipping costs during the purchase process.

Do you ship internationally?

If you wish to receive your Ossby outside of the countries mentioned above, write to us and we will contact you to offer you the best possible options.

Warranty

Does Ossby offer a warranty?

All Ossby bikes come with a warranty. Visit our Warrantysection and you will be able to see all the detailed information.

How long does the warranty cover?

All Ossby bike models have a 24-month warranty. The electrical components of the Curve Electric model are covered for one year. See more details about the warranty.

How do I make a claim?

You must contact us through the contact form.

What is your return policy?

Visit our Returns Policy to obtain all the information you need in this regard.

Other questions

How long does it take to respond to an email?

We strive to answer you as quickly as possible. Our average response time does not usually exceed 24 hours under normal circumstances.