Frequently Asked Questions

Ossby Bikes

We answer the most frequent queries made by our customers about shipping, returns, warranty of folding bikes and accessories of the Ossby brand.

Product

How much weight do Ossby bikes support?

Thanks to the aluminum alloy with which the frames are made, all our folding bike models can support up to 95kg of weight.

What height range does an Ossby curve cover?

Ossby bikes are suitable for anyone with a height between 1.45m and 1.85m.

Is it easy to handle this type of bike?

Its technology offers great stability. You'll only need a few minutes to adjust and start enjoying your new bike. The small wheels give great versatility and speed in the maneuvers. In turn, they are very stable and safe. The wheels of a scooter are even smaller and their stability is not compromised.
See the Ossby Videos section for more details on its use.

Where can I find Ossby brand products?

Currently Ossby is marketed in different bicycle shops throughout Spain. Here you can see our entire network of Ossby stores. You can also buy directly from the factory through our online store.

The wheels are small, do I have to pedal a lot to move?

Thanks to our development and study of our bike, we have incorporated a 53T plate so that the pedaling feels the same as that of a traditional bicycle. By integrating a larger plate, each pedal stroke is very similar to that of bicycles with larger wheels. In addition, you have 3 speeds that will help you.
We're sure you'll be surprised as soon as you start hitting the pedals!

Do I have to ride the bike as soon as I get there?

NO. You will receive your bike fully assembled and ready to use. You just have to remove it from the box, adjust the saddle to your height and READY TO ROLL!

In the case of choosing a store as a collection point, they will be in charge of checking the bicycle and, if necessary, making the relevant adjustments such as inflating the wheels.

In La Curve Electric, how do you control the different assistance modes? Is there an LCD or button on the bike?

To control the motor, battery and assistance modes of your Curve Electric you will only need to download our App on your smartphone (Download it by clicking on your operating system: Android or iOS ).

The connection is made by Bluetooth to avoid unnecessary cables and maintain the minimal style of our bikes. Don't forget to connect it on your mobile.

To start the engine of the bicycle and establish the connection give it a pair of pedal strokes so that the wheel moves.

In the App you can control the 3 assistance modes, see the battery charge, speed, power and other information about the engine.

Check the user manual to configure the App with the correct values.

THE CURVE ELECTRIC, HOW LONG DOES IT TAKE TO FULLY CHARGE?

The battery is fully charged in less than 4 hours by plugging it into any socket, offering an autonomy of 70km.

I have an eco Curve, can I make it electric?

Yes, you can electrify your Ossby Curve Eco folding bike at any time. The installation could be done by us or a traditional bicycle workshop near your residence.

If you want to convert your Curve Eco into Electric we recommend that you contact us by filling out the contact form .

WHERE CAN I TRY AN OSSBY CURVE?

To try our folding bikes you can visit one of our official points of sale. You can also check availability at the collection points. We recommend that you call before to confirm if they have stock.

El Corte Inglés in its stores in Nuevos Ministerios (Madrid) and Portal de l'Àngel (Barcelona) you will find our bicycles and folding ebikes in the area of sport and / or urban mobility. If El Corte Inglés is present in your city, you can ask them to send one of our bikes to their center so you can see and touch it, but not try it. Request more information from the center's dependents.

Shipping/order

How long will it take for my folding bike to arrive?

Standard shipping for destinations in the Peninsula will allow you to receive your bike within 24/48 hours on weekdays. If you place your order on a Friday or holiday eve, you will receive it the day after the first working day.

🇪🇺 For the Balearic Islands, Ceuta, Melilla and the rest of European countries the estimated time is 3 working days.

🏝 For the Canary Islands the delivery time is up to 15 days from the confirmation of payment. You will receive all the documentation and the adjusted tax rate so that you do not have to worry about anything.

In all cases, the transport company will send you an email so you can track the shipment.

What are the shipping costs?

Shipping costs to the Peninsula are free for orders over 15 euros.

For shipments to the Balearic Islands, Canary Islands, Ceuta or Melilla the shipping cost will be indicated during the purchase process taking into account your postal code.

Germany, Andorra, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: free shipping from 400 €.

Portugal (Peninsula): free shipping from 15 €.

Ireland and United Kingdom: free shipping from 900 €.

For more information, please refer to the shipping costs during the purchase process.

Do you ship to Europe?

Yes, we ship to Europe.

Germany, Andorra, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: free shipping from 200 €.

Portugal (Peninsula): free shipping from 15 €.

Ireland and United Kingdom: free shipping from 900 €.

For more information, please refer to the shipping costs during the purchase process.

Do you ship internationally?

If you wish to receive your Ossby outside of the countries mentioned above, write to us and we will contact you to offer you the best possible options.

Warranty

Does Ossby offer a warranty?

All Ossby bikes come with a warranty. Visit our Warrantysection and you will be able to see all the detailed information.

How long does the warranty cover?

All Ossby bike models have a 24-month warranty. The electrical components of the Curve Electric model are covered for one year. See more details about the warranty.

How do I make a claim?

You must contact us through the contact form.

What is your return policy?

You have 14 days to return the bike.

Visit our Return Policy for all the information you need about it.

Other questions

How long does it take to respond to an email?

We strive to answer you as quickly as possible. Our average response time does not usually exceed 24 hours under normal circumstances.