We answer the most frequent queries made by our customers about shipping, returns and warranty of Ossby folding bicycles and accessories.
Thanks to the aluminum alloy with which the frames are made, all our folding bike models can support up to 95kg of weight.
Ossby bikes are suitable for anyone with a height between 1.45m and 1.85m.
Its technology offers great stability and you will only need a few minutes to adapt and start enjoying your new bike. See the Ossby Videos section for more details on its use.
Standard shipping will allow you to receive your bike within 48 business hours.
Shipping costs to the peninsula are free for orders over 15 euros. For shipments to the Balearic Islands, the Canary Islands, Ceuta or Melilla, please write to us indicating the delivery post code so that we can send you the best possible estimate.
Yes, we ship to Europe.
Germany, Andorra, Austria, Belgium, France, Italy, Luxembourg and the Netherlands: free shipping from 200 €.
Portugal: free shipping from 15 €.
Ireland and United Kingdom: free shipping from 900 €.
For more information, please refer to the shipping costs during the purchase process.
All Ossby bikes come with a warranty. Visit our Warrantysection and you will be able to see all the detailed information.
All Ossby bike models have a 24-month warranty. The electrical components of the Curve Electric model are covered for one year. See more details about the warranty.
We strive to answer you as quickly as possible. Our average response time does not usually exceed 24 hours under normal circumstances.